Back to Work
Visit company
Bland AI
Dec 2024 — May 2025 · Remote
AI Solutions Engineer
Built and launched voice agents for high-volume use cases—shipping fast while keeping reliability and UX tight.
AIVoiceEnterprise
Time
Dec 2024 — May 2025
Location
Remote
Focus
Employee role
Overview
At Bland AI I led implementation and deployment of conversational/voice agents, turning messy requirements into production behavior and measurable outcomes.
What I did
- Designed conversation flows that handle edge cases, interruptions, and ambiguous intents.
- Built repeatable deployment + QA process (test scripts, failure taxonomy, iteration loops).
- Integrated agent behavior with customer systems (CRMs, ticketing, scheduling, internal APIs).
Outcomes
- Faster time-to-live for customer deployments with a cleaner implementation playbook.
- More consistent agent behavior through stronger constraints and validation patterns.