Technical engineering is often seen as a purely logical pursuit. But in the world of AI Forward Deployed Engineering, design is a core technical requirement.
Bridging the Gap
An implementation engineer who doesn't understand UX is building a bridge that nobody wants to cross. We need to focus on the "Implementation Experience" (IX)—how seamlessly a new AI solution fits into an existing enterprise workflow.
The Principles of IX
- Frictionless Onboarding: If it takes more than 5 minutes to understand the value, the implementation has failed.
- Human-Sounding Latency: Designing feedback loops so that "thinking time" feels like a natural part of the interaction.
- Transparent Failure: When the AI doesn't know the answer, it should say so elegantly rather than guessing.